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RETAIL UNCOVERED 2019

REQUEST TO ATTEND

WHAT YOU’LL LEARN

  • We will be exploring some of the latest retail trends, showing examples of the changing role of the store and why it’s more important than ever in today’s shopper journey to deliver an omnichannel experience
  • What core customer principles you should be delivering as a brand – in retail – and beyond
  • How data and insight can help to deliver on these core customer principles
  • How digital and technology trends are changing the way we shop
  • Why P2P (person-to-person) engagement is still an influential part of the shopper journey
  • How emotional intelligence and understanding your customers’ path to purchase create positive interactions with your brand (in and out of store)

 

IN A LITTLE MORE DETAIL

We’ll be sharing the key retail trends in 2019 from both a customer and retail perspective, including shopper behaviours, technology, CX and omnichannel retail advancements.  These will be underpinned by our core customer principles that aim to inspire your brand, drive engagement, footfall and new customers for life.

We’ll share our own behavioural insight, case studies from leading brands as well as practical tips and strategies you can implement to drive increased sales and retail performance.

 

WHO SHOULD ATTEND THIS MASTERCLASS?

Sales/Marketing Managers and Directors, Retail and Insight professionals, Trade Marketing Managers, Channel Marketing Managers.

AGENDA

1

THE EVOLUTION OF TODAY'S SHOPPER

Overview of shopper behaviour change

2

THE EVOLUTION OF TODAY'S RETAILERS

How has retail kept up with these demands

3

WHO'S WINNING AT RETAIL

How retail and brands have used customer insight to re-imagine services and their business model to deliver something that delivers on customer needs and wants.

4

THE RETAILPOCALYPSE

A dive into disruptive retail models, innovation, convenience and the role people have in in delivering the overall customer experience

5

THE PILLARS TO RETAIL SUCCESS IN 2019 AND BEYOND

ABOUT THE SPEAKERS

Emma Fisher

Connor Triggs

Laurens van den Broek

Andy Drake

REQUEST TO ATTEND THIS MASTERCLASS ON TBC

CONTACT US

Here’s how to find us. Let us know you’re coming and we’ll pop the kettle on.

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