We’ll be sharing the key retail trends in 2019 from both a customer and retail perspective, including shopper behaviours, technology, CX and omnichannel retail advancements. These will be underpinned by our core customer principles that aim to inspire your brand, drive engagement, footfall and new customers for life.
We’ll share our own behavioural insight, case studies from leading brands as well as practical tips and strategies you can implement to drive increased sales and retail performance.
Sales/Marketing Managers and Directors, Retail and Insight professionals, Trade Marketing Managers, Channel Marketing Managers.
Overview of shopper behaviour change
How has retail kept up with these demands
How retail and brands have used customer insight to re-imagine services and their business model to deliver something that delivers on customer needs and wants.
A dive into disruptive retail models, innovation, convenience and the role people have in in delivering the overall customer experience
Laurens van den Broek
Here’s how to find us. Let us know you’re coming and we’ll pop the kettle on.GET IN TOUCH